Our delivery timeline varies depending on the product selected.

• Luxury Pret & Semi-Formals: Up to 5–6 weeks
• Wedding Formals: Up to 8–10 business weeks

Urgent deliveries may be accommodated based on availability of express slots and will be charged under Express Delivery.

We currently operate exclusively online and do not have a physical store or studio.

Kairos by GL is proudly based in Karachi, Pakistan, and we serve our customers through our online platform.

We do not offer refunds or exchanges unless the item received is faulty.
If you believe your item is faulty, please notify us within 14 working days of receiving your order, along with clear images for review. Our team will assess the issue and assist you accordingly.

Please note that all customized orders are non-refundable and non-exchangeable under any circumstances.

We do not offer returns unless the product(s) received have a manufacturing defect or there has been a shipping error on our team’s part.

In such cases, please contact our Customer Service team within 14 days of receiving your order. You may email clear images of the defective item to Info@Kairosbygl.com or send us a message with the required details.

Our team will review the issue and assist you accordingly..