Terms of service

CANCELLATION POLICY

1-Eligibility:

·       
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated, as per the timeframe mentioned in section

·        Cancellation requests are subject to approval and will not be possible for orders already processed or shipped. If the time window for cancellation has elapsed, the customer will not be allowed to cancel their order, and all associated costs will have to be borne by the customer.

2- Timeframe:

·       
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated.
To cancel an order, please contact our customer service team immediately with your order number.

3- Refund Process:

·        If a cancellation is approved, refunds will be issued in the form of store credit of the same value. This store credit is valid for the online store only and must be used within 1 month from the date of issuance. The expected timeframe for processing refunds is 7-14 business days from the date of cancellation approval.

4- Exceptions:
The following items are exempt from cancellation and refund:

• Final sale items marked as non-returnable or non-refundable.
• Personalized or custom-made products where the production process has been initiated.

5-Procedure:

·        To initiate a cancellation request, customers must contact our customer support team at +92 341 5936352 or Info@kairosbygl.com Please provide your order number and reason for cancellation when contacting us.

6-Communication:

·       
Upon cancellation of an order, customers will receive a single notification via email and/or SMS to their registered email address and phone number. This notification will confirm the receipt of their cancellation request as well as the status of the cancellation.

7-Liability:

·       
Customers are liable for providing accurate order details and initiating cancellation requests within the specified timeframe.Kairos holds liability for processing cancellations promptly and issuing refunds in accordance with the policy.

8-Changes or Updates:

·       
Any changes or updates to the cancellation policy will be communicated to customers via email and updated on our website. It is recommended to review the cancellation policy periodically for any revisions.