Shipping policy
GENERAL
1-This shipping & delivery policy , outlines our procedures and policies regarding the delivery and shipping of products purchased on the “Kairos by Garnet Lane” Platform.
2-We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.
SHIPPING & DELIVERY POLICIES
1-Dispatch and Delivery Timeline:
We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies. If you have any specific queries concerning order delivery time, please contact our team on WhatsApp at +92 341 5936352
Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.
2-Information for Delivery:
To ensure timely delivery, we have to collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate information.
3-Delivery Attempts:
After the initial delivery attempt, we will contact the consignee r via their registered email address or phone number. If the consignee allows for a second attempt, additional charges may apply for subsequent attempts.
4-Delay in Delivery:
Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you well-informed about any delays and the anticipated next delivery date. All communications regarding delays will be documented on the appropriate channel, ensuring you are aware of these channels. In the event of any disputes, these communications can serve as compelling evidence.
5-Actions of Delivery Personnel:
We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.
6-Tracking Information:
After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order. The tracking ID will be sent to you via SMS on your registered phone number /or email on your registered email address. Additionally, if you communicate with us through other channels such as WhatsApp or social media, we can provide the tracking ID upon request on those channels. Please note that while we make reasonable efforts, tracking information may experience time lags or encounter technical difficulties beyond our control.
7-Delivery Charges - Pakistan:
We offer free delivery on all orders nationwide in Pakistan.
8-Shipping Charges - International:
International delivery charges at “Kairos” are meticulously calculated based on the destination and weight of your shipment, ensuring transparency in your shipping costs. Please note that the initial purchase price and the overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties, import taxes, and other levies imposed by the destination country, are separate and are the responsibility of the customer. These fees, if applicable, will be collected at the time of order delivery by the relevant authorities.
9-Customer Responsibility for Customs Clearance and Delays Policy:
Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to ensure smooth customs clearance, it's important to note that the customer is liable for any charges, fines, or delays incurred due to customs processing. It's the customer's responsibility to comply with customs regulations and provide any necessary documentation or information required for customs clearance. Any fees or penalties imposed by the customs agency are the sole responsibility of the customer and will not be covered by “Kairos”. Additionally, please be aware that any delays caused by customs procedures will not be the responsibility of “Kairos”.
10- Delivery Address and Confirmation:
Goods will be dispatched to the shipping address provided by the customer during the order placement process. Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, the proof of delivery is provided by our third-party delivery partner. This proof of delivery clearly states the sender and receiver of the package. In case of any dispute, we will provide this proof of delivery as evidence against the nature of the dispute.
11-Confirmation of Delivery/Shipping
We will issue a tracking number for your parcel, serving as confirmation that the goods have been dispatched to the provided shipping address.
12-Contactless Delivery:
Our delivery process is designed to be contactless, prioritising the safety and convenience of our customers. The absence of a physical sign-off does not diminish the validity of the delivery process, as the tracking number serves as a digital confirmation.
13-Customer Responsibility:
It is the responsibility of the customer to ensure the accuracy of the provided shipping address during the order placement. By accepting these terms and conditions, the consignee acknowledges and agrees to promptly communicate any discrepancies or issues related to the delivery directly to the designated courier company, absolving the merchant from liability.
14-Further Assistance:
For any additional assistance or inquiries regarding your delivery, please contact our customer service team at info@kairosbygl.com or through WhatsApp at +92 341 5936352